Governing body

[paolo]

Does anybody know if there is a governing body I can complain to about the apalling lack of service from South Eastern?
After this mornings fiasco, as I am about to leave work, I have found there are more problems this evening.
I really have reached the end of my tether with this lot, over £3000 for an annual season ticket, and for what.
I have lost count of the number of delays, cancellations, trespassers on the line, signal problems, etc,etc, this year, unfortunately, as with most people, there is no option.

[Ryan Webb]

Hi Paolo,

I have found this page on the Southeastern website which gives contact details of the governing bodies:

www.southeasternrailway.co.uk/main.php?page_id=82

Hope this helps.

Thanks,
Ryan

[chapelwood]

Mar 5, 2009 21:16:29 GMT paolo said:

Does anybody know if there is a governing body I can complain to about the apalling lack of service from South Eastern?

When you've complained to Southeastern, if they don't give you a satisfactory response, you can take things to Passenger Focus
www.passengerfocus.org.uk/advice-and-complaints/complaints/

[Gumbo]

Not sure how tresspassers or signal faults can be blamed on Souhteastern. Surely Network Rail , but not Southeastern?