Post by busman on Sept 6, 2013 7:34:28 GMT
Have your say on Southeastern services for the next four years
Date: 05 Sep 2013
The current Southeastern franchise expires on 12 October 2014. Between then and June 2018 we’ll be entering what’s called a Direct Award period with the Department for Transport (DfT).
The DfT is responsible for specifying what services will operate and to help with their planning, Southeastern will prepare a proposal to submit to its officials which meets their requirements for service, access, station quality, ticketing and other improvements. The DfT will have the final say, but we want to ask anyone who travels with us or is any way affected by our services what they wish to see in the coming four years so we can factor these in to our submission to the DfT.
Everyone who travels with us has different priorities, but ideas for improvements you might wish to consider include:
Customer service - how can we improve the journey experience with us?
Ticketing including fares, promotions and the use of “smart cards”
Community and passenger engagement
How best to manage crowding on peak services
Transport integration – how might we work better with bus companies and cyclists?
Station car parking
Accessibility - how can we make it easier for the elderly and mobility impaired to use our services?
Managing disruption, during both weather-related infrastructure problems in autumn and winter and Network Rail major projects such as Thameslink, the London Bridge re-build and Crossrail. How should we manage this disruption and keep passengers informed?
These are your services and your views are needed. Submissions close on 4 October 2013 and can be made by email to communications@southeasternrailway.co.uk or by post to: Southeastern Direct Awards Consultation, P.O. Box 63428, London SE1P 5FD.
Date: 05 Sep 2013
The current Southeastern franchise expires on 12 October 2014. Between then and June 2018 we’ll be entering what’s called a Direct Award period with the Department for Transport (DfT).
The DfT is responsible for specifying what services will operate and to help with their planning, Southeastern will prepare a proposal to submit to its officials which meets their requirements for service, access, station quality, ticketing and other improvements. The DfT will have the final say, but we want to ask anyone who travels with us or is any way affected by our services what they wish to see in the coming four years so we can factor these in to our submission to the DfT.
Everyone who travels with us has different priorities, but ideas for improvements you might wish to consider include:
Customer service - how can we improve the journey experience with us?
Ticketing including fares, promotions and the use of “smart cards”
Community and passenger engagement
How best to manage crowding on peak services
Transport integration – how might we work better with bus companies and cyclists?
Station car parking
Accessibility - how can we make it easier for the elderly and mobility impaired to use our services?
Managing disruption, during both weather-related infrastructure problems in autumn and winter and Network Rail major projects such as Thameslink, the London Bridge re-build and Crossrail. How should we manage this disruption and keep passengers informed?
These are your services and your views are needed. Submissions close on 4 October 2013 and can be made by email to communications@southeasternrailway.co.uk or by post to: Southeastern Direct Awards Consultation, P.O. Box 63428, London SE1P 5FD.