busman
Junior Member
Posts: 61
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Post by busman on Sept 27, 2012 7:46:19 GMT
Passengers Focus has published it's passenger research on the Southeastern franchise Passenger Focus wrote: Ahead of the refranchising of South Eastern in 2014, Passenger Focus commissioned research to develop a more detailed understanding of passengers’ views, needs and aspirations. We had responses from over 2400 passengers travelling within the South Eastern area. This report is a summary of this research. archive.trainwatch.co.uk/passengerfocus/southeastern_franchise_passenger_research_summary_201209.pdfWe seem to be going over the same ground again!! I wonder if someone will listen to this  |
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Post by stumpyuk on Sept 27, 2012 22:34:08 GMT
Never got asked, but although the Hi Speed is pretty good - the timetabling of it from Dover is at best awful and at worst deliberately designed to extract the maximum cash..
Buying an off peak on Hi Speed from Dover means an earliest arrival in London of 11am, whereas with the old slow train I could arrive in London at 10.10 on an off peak ticket.
And is it really that Hi Speed? still takes over 1 hour to go 70 miles from Dover, and that is slower than a Virgin train gets from Euston to Coventry - a longer distance - I've tried it!
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Post by sibodkent on Oct 4, 2012 8:01:55 GMT
Passengers Focus has published it's passenger research on the Southeastern franchise Passenger Focus wrote: Ahead of the refranchising of South Eastern in 2014, Passenger Focus commissioned research to develop a more detailed understanding of passengers’ views, needs and aspirations. We had responses from over 2400 passengers travelling within the South Eastern area. This report is a summary of this research. archive.trainwatch.co.uk/passengerfocus/southeastern_franchise_passenger_research_summary_201209.pdfWe seem to be going over the same ground again!! I wonder if someone will listen to this No doubt this has been put on hold in light of the omnishambles yesterday! No wonder we're paying inflation busting figures for our tickets when civil servants get their maths so badly wrong? If Richard Branson hadn't complained and taken the DoT to court, we wouldnt have known how poor the process was/, and could quite have easily seen an operator put in place that cant really afford to run Southeastern, and thus recoup their costs by charging us inflation busting fares for eternity.... I very mich doubt we'll see any sense return to rail franchising., but at least this has givne fuel to the fire that the system is broken and favours poor performing and overpriced franchisees! |
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